Terms and Conditions

Welcome to DOSO CRM. These Terms and Conditions (“Terms”) govern your access to and use of DOSO CRM, including its website, software, applications, and related services (collectively referred to as the “Platform”).

By accessing or using the Platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of the Platform immediately.

DOSO CRM is a cloud-based customer relationship management solution designed to help businesses manage leads, contacts, sales pipelines, customer interactions, and business operations efficiently.

You agree to:

• Use the Platform only for lawful business purposes.
• Provide accurate, complete, and updated information when creating an account.
• Maintain the confidentiality of your account credentials.
• Accept responsibility for all activities conducted through your account.

You agree not to:

• Use the Platform for unlawful, fraudulent, or harmful activities.
• Copy, modify, distribute, or reproduce any part of the Platform without authorization.
• Attempt to gain unauthorized access to accounts, servers, or systems.
• Use bots, scripts, or automated tools that interfere with the Platform’s operation.

Certain features of DOSO CRM require account registration. You are responsible for maintaining the security of your account and password.

You must notify us immediately if you suspect any unauthorized access, misuse, or security breach related to your account.

Subscription and Payments

DOSO CRM may offer both free and paid subscription plans. Pricing, billing cycles, and available features will be communicated at the time of purchase.By subscribing to a paid plan, you agree to:

• Pay all applicable subscription fees through approved payment methods.
• Ensure timely payments to maintain uninterrupted access to the Service.
• Accept that failure to make payment may result in the suspension or termination of your account.
• Acknowledge that DOSO CRM may update pricing, subscription plans, or billing terms from time to time, with prior notice where applicable.

Subscription fees paid for DOSO CRM are generally non-refundable once a plan has been activated. 

Refunds will not be provided for unused services, partial subscription periods, changes in business requirements, or dissatisfaction unrelated to platform functionality. 

Refund requests may be considered in exceptional cases such as duplicate payments, billing errors, or verified unauthorized transactions. Users may cancel their subscription at any time to prevent future billing, but no refunds will be issued for payments already made. Access to paid features will remain available until the end of the active subscription period.

Intellectual Property Rights

• All software, content, trademarks, logos, designs, and technology associated with DOSO CRM are owned by DOSO CRM or its licensors. You are granted a limited, non-transferable license to use the Platform. You may not copy, distribute, reverse engineer, or use DOSO CRM’s intellectual property without prior written permission.

You retain ownership of all data entered into DOSO CRM. By using the Platform, you authorize us to process and store your data in accordance with our Privacy Policy. While we employ industry-standard security measures to protect your information, absolute security cannot be guaranteed.

Su

We may suspend or terminate your access to DOSO CRM if you violate these Terms, engage in unlawful activities, fail to make required payments, or compromise the security of the Platform. Upon termination, your right to use the Service will end immediately.

Refunds

• Annual plan subscribers may request a pro-rated refund within 14 days of the start of a new billing period
• Monthly subscribers are not entitled to partial-month refunds on cancellation
• Refund requests must be submitted to legal@doso.com

To the fullest extent permitted by law, DOSO CRM shall not be held liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to loss of profits, data, or goodwill.

Our total liability, under any circumstances, shall not exceed the total amount paid by you for the Service during the last 12 months.

Disclaimer of Warranties

DOSO CRM is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or completely secure service. To the fullest extent permitted by law, all express and implied warranties are disclaimed.

Changes to These Terms

• You retain all ownership rights to the data you upload or create within the Services
• You grant us a limited licence to process your data solely to provide the Services
• We will not use your data for our own marketing or share it with third parties except as described in our Privacy Policy
• Updated versions will be published on this page along with the revised effective date. Continued use of DOSO CRM after any updates constitutes acceptance of the revised Terms.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to the use of DOSO CRM shall be subject to the exclusive

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

DOSO CRM Support Team